Frequently Asked Questions

Find answers to the most common questions about Zyra's college admissions services

General Questions

Account & Pricing

College Admissions

AI Tools & Features

Mentorship Program

Privacy & Security

Technical Support

Counselors & schools

Using Zyra with a caseload or district? More detail lives on our For Counselors page.

Universities (Zyra EIM)

Enrollment and strategy teams: full product FAQ is on For Universities.

Still have questions?

Our support team is here to help. Reach out to us through any of these channels:

Email Support

Send us a message anytime

marc@zyra-ai.com

Contact us

Reach the team through our contact form

Phone Support

Mon–Fri, 9AM–5PM PST

1-323-247-1364

Frequently Asked Questions

Categories

General Questions

What is Zyra?

How does Zyra help with college admissions?

Who can benefit from using Zyra?

When should I start using Zyra?

Account & Pricing

What plans does Zyra offer?

Is there a free trial available?

Can I cancel my subscription at any time?

Are there discounts for schools or groups?

College Admissions

How early should I start preparing for college applications?

What factors do colleges consider in applications?

How many colleges should I apply to?

How important are essays in the application process?

AI Tools & Features

How does Zyra's AI essay feedback work?

Can the AI write my essays for me?

What is the Roadmap Visualizer tool?

How accurate is the University Explorer in matching me with schools?

Mentorship Program

Who are Zyra's mentors?

How am I matched with a mentor?

How often can I communicate with my mentor?

Can I change my mentor if we're not a good match?

Privacy & Security

How does Zyra protect my personal information?

Who can see my essays and application materials?

Does Zyra use my data to train its AI?

How can I delete my account and data?

Technical Support

What devices and browsers are supported?

I'm having trouble with the platform. How can I get help?

Do you have iOS or Android apps?

Can I access Zyra offline?

Counselors & schools

How is Zyra different from other counseling tools?

What does the AI do for counselors?

Do students need to learn a complicated system?

Can we try Zyra before committing?

Universities (Zyra EIM)

What is Zyra EIM?

Who is EIM for?

Does Zyra replace our existing systems?

How fast can we get value?

Still have questions?

Email Support

Contact us

Phone Support